Refund policy
REFUND POLICY
Returns
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
To start a return, please contact us at chosenbracelets@gmail.com.
If your return is approved, we will provide instructions on how and where to send your item. Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us as soon as possible at chosenbracelets@gmail.com so we can evaluate the issue and resolve it.
Non-Returnable Items
Due to the nature of our products, the following items are not eligible for return:
- Worn or used items
- Custom or personalized bracelets
- Sale or clearance items
- Gift cards
If you have questions about a specific item, please contact us before purchasing.
Exchanges
We do not offer direct exchanges. If you would like a different item, please:
- Request a return for your original item (if eligible)
- Place a new order once your return is approved
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.
Contact
For any return or refund questions, please contact:
chosenbracelets@gmail.com